1. Information We Collect

We may collect the following categories of information:

• Personal Information — name, email address, phone number, company name, billing address, and any information you voluntarily provide through forms, email, or service inquiries.
• Usage Data — IP address, browser type, device details, operating system, pages viewed, referral source, and interaction data collected automatically through cookies and similar technologies.
• Communication Data — messages, attachments, and project briefs you share with us via email, chat, the Site, or our client dashboard.
• Project & Service Data — files, brand assets, content, and information you upload or share so we can deliver design and development services.
• Transaction Data — order details, package selected, and confirmation IDs. We do not collect, store, or process your full credit/debit card details on our servers. All payment card information is handled directly by our PCI-DSS compliant payment processors (such as Stripe, PayPal, or other gateway providers); we only receive a confirmation of payment and a masked reference (such as the last four digits of the card).

2. How We Collect Information

We collect information through:

• Forms, contact pages, and checkout on the Site
• Email, chat, and direct messaging
• Our client dashboard and project management tools
• Automatic analytics, cookies, and similar tracking technologies
• Third-party services we integrate with, such as payment processors and email providers

3. Legal Basis for Processing (GDPR / Applicable Data Laws)

Where applicable, we process personal information on the following legal grounds:

• Contract — to provide the services you have requested or purchased.
• Legitimate interest — to operate, improve, and secure our Site and services.
• Consent — for marketing communications, optional cookies, and non-essential tracking (you may withdraw consent at any time).
• Legal obligation — where we are required to retain or disclose data by law.

4. How We Use Your Information

We use collected information to:

• Provide, deliver, and improve our services
• Communicate with you about projects, quotes, support, and inquiries
• Process payments and issue invoices or refunds
• Personalize your experience on the Site and dashboard
• Send service updates, newsletters, or marketing (only with consent, and you may unsubscribe at any time)
• Protect the Site against fraud, abuse, and security threats
• Comply with legal and regulatory obligations

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for:

• Essential cookies — required for the Site, checkout, and login to function.
• Analytics cookies — to understand how visitors use the Site (e.g., Google Analytics).
• Functional cookies — to remember your preferences.

You can control cookies through your browser settings or any cookie consent banner displayed on the Site. Disabling certain cookies may affect Site functionality. We respect browser-level “Do Not Track” signals where technically feasible.

6. Sharing Your Information

We do not sell your personal information. We may share information only with:

• Service providers and processors supporting hosting, analytics, email delivery, customer support, project management, and similar operations.
• Payment processors (such as Stripe, PayPal, or equivalent gateways) for handling transactions.
• Legal authorities where disclosure is required by law, court order, or to protect rights, property, or safety.
• Successors in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

All third-party processors are required to handle your data securely and only for the purposes we authorize.

7. International Data Transfers

MicroArts serves clients across 25+ countries. Your information may be stored or processed in jurisdictions other than your own, including in countries that may not have the same data protection laws as your home country. Where required, we apply appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

8. Data Retention

We retain personal data only for as long as necessary to:

• Deliver the services you have requested
• Maintain business records, invoices, and tax compliance
• Respond to inquiries and resolve disputes
• Comply with legal and regulatory obligations

When data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

Depending on your region (including under GDPR, UK GDPR, CCPA, and similar laws), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent previously given
• Object to or restrict certain processing
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

California residents additionally have the right to know what categories of personal information we collect, request deletion, and opt out of any “sale” of personal information (note: we do not sell personal data).

To exercise any of these rights, email info@microarts.biz. We will respond within 30 days.

10. Data Security

We use reasonable technical, administrative, and physical safeguards — including encrypted connections (HTTPS), access controls, and secure storage — to protect personal data. No method of transmission over the internet is 100% secure; however, in the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

11. Children’s Privacy

The Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child, contact us at info@microarts.biz and we will delete it.

12. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for their content, practices, or privacy policies. Please review the privacy notices of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated through the Site or, where appropriate, by email.

14. Contact Us

For questions about this Privacy Policy or to exercise your data rights:

Email: info@microarts.biz

Website: https://microarts.biz